Frequently Asked Questions

How long will my order take?

My usual 'make-times' are 1 - 2 weeks for jewellery and hair jewellery and 1 - 3 weeks for tiaras and headdresses. Smaller orders can sometimes be sent within 48 hours. Bespoke orders will usually take longer as detailing has to be right for each individual client. If you need your order sooner do contact me as I may be able to help (at no extra cost) but please remember 'quality products' take time. 

Can you make your jewellery in a gold finish?

I can make most of the jewellery designs in a gold finish. I use 14 carat gold filled components for this but it does come slightly more expensive than the sterling silver. Please email me to discuss your requirements and I can then quote you for your jewellery.
 
Can you change or add colours to a design to match my colour theme?

The answer is quite simply 'YES' I can add or change colours to a majority of the designs (please check the product description). Colour is becoming more popular with brides accessories and I have a large selection to choose from ~ if you cannot see the colour you are looking for please contact me as I can normally source other colours etc.
 
Can you create jewellery for my bridesmaids?

I can design and create jewellery for your bridesmaids and can send you colour samples so that you can match their jewellery with their dresses. 
 
Do you have a shop or studio I can visit?

Unfortunately I do not as this is an on-line business only at the moment. 

Can I return my order if it is not suitable?

Please see the 'Terms' page regarding returns and refunds. 
 
I need my order urgently ~ can you help?

Please contact me as I MAY be able to help and I DO NOT CHARGE EXTRA for this service. 

I have a different question!

Please contact me